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I’ve worked nights for almost 2 years now, (this time) and for the most part, even though people are tired, cranky, and sometimes hard to get along with…very few have ever been downright rude!
Well, that changed this morning.
I had a guest, that came into an ’employee only’ area, and proceeded to try to set out breakfast, when I informed him that breakfast didn’t start until 7:00am on weekends, he told me:
I was wrong,
The ‘manager’ had told him he could have breakfast before he left (excuse me, the little blond that works morning is no more a manager than I am!)
and that I could go to hell.
then pushed at me (at which I was so surprised I almost fell into the cart)
In all my years of dealing with dick-heads, that was a first. I’ve never felt physically threatened while at work, nor have I ever had such an overwhelming desire to choke the shit out of some asshole that deserved it soooo much.(and the thing that really sux is I wasn’t able to do so!!)
So I called my boss, who of course backed me up, got him on the phone, and told him he needed to go down the road, she didn’t have her clerks up there to be treated that way. (for the record, I never call my boss on my shift, unless something is REALLY wrong, and she knows this)
Then the fucker lied and said he didn’t cuss me (to my boss), so I repeated exactly what he had said, (telling me to go to hell) and he said “well, go then!”
It took me a good 30 minutes, and talking to 4 different people (Bluewolf, and 3 co-workers) before I was calm enough to document everything that happened…(we have to document in case the asshole calls our home office)
So I’m not feeling frustrated enough by all this…I am contacted today by someone who’s blog I did…
I love tech support, I love helping people with their blogs, templates, and sites…and each site I help with or do, I do tend to feel a little ‘protective’ toward.
I couldn’t help this time, the host had changed and I no longer had access to anything :sad
nothing I can do about it, right? Not my problem, not my site, nothing to do with me…
then why do I feel like one of my children just ran away?….

By RES

5 Replies to “I don’t have to deal with this shit”

  1. Oh myyyyyy….doncha just love serving the public??? My oldest stepson has been working his way up through food service and has landed a wonderful job as a General Manager, with the chance to go further into management. But along the way he’s actually lost a couple of teeth trying to stop a fight. It’s really a shame that it isn’t company policy to just call the cops when a “guest” is on the edge of violence. I’m glad that Bluewolf and the others were there for you, and that your manager backed you up!

  2. I’ve actually called the cops on a few guests, and we’ve had them ‘escorted’ off the property before…
    the wonderful thing about my GM, she ALWAYS backs us up…when I get to move that is one of the things I’m definitally going to miss about my job

  3. Some people have their heads stuck up in a certain body orifice. (Must be damn dark and pretty lacking for oxygen there why they behave like this.)
    Good that you took the non-violent approach, but if you hadn’t I can’t say I would blame you. It is also good that your boss sides with you, there are some who don’t and side with the ‘guest’, or customer.

  4. Looooooovely…customers like that are just plain stupid, and I hated dealing with them…I’ve had a similar situation when I worked at a clothing store, although, it was my manager, not me, who was physically threatened….
    and you’re a web goddess, just to let you know..:)

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