Friday morning, I went to my computer to check my mail, and discovered that it wouldn’t boot up. It would get part way into the process and then stick, beep a signal at me, and then start all over again. I didn’t have the faintest idea what had happened since the night before. When I’d closed the computer down and gone to bed, it was working.
\nLuckily we were expecting number three son to visit, and he’s been given the IT position in our household. So, I practiced my patience. His first question was, had I added any new programs, or had I deleted anything the night before. Nope. I told him that I was having some problems with the computer recognizing my DSL line, but otherwise, there was nothing I could tell him that might guide his search.
\nHe tried booting up, and noticed that an error message was being displayed for one second. He rebooted repeatedly, getting one word of the error message at a time, until he could determine that the problem had to do with the keyboard. We swapped keyboards and, sure enough, it booted right up.
\nI contacted Dell, and they were willing to order a new keyboard for us, but they needed several pieces of information. It took me until today to supply all the information, and I can expect a new keyboard in five to seven business days.
\nTheir response was very timely, but five to seven business days if<\/b> the keyboard is in stock, seems to be pretty slow service. I’m lucky that we have several computers in the house, both new and old, so that we can swap parts.
\nIt’s a bit awkward, having to go back to an older keyboard, but it works. I’m relieved that I was only out of contact a day or so.
\nThanks #3 Son! We appreciate your expertise.<\/p>\n","protected":false},"excerpt":{"rendered":"
Friday morning, I went to my computer to check my mail, and discovered that it wouldn’t boot up. It would get part way into the process and then stick, beep a signal at me, and then start all over again. … Continue reading