{"id":618,"date":"2004-11-18T01:25:24","date_gmt":"2004-11-18T08:25:24","guid":{"rendered":"http:\/\/www.redeaglespirit.com\/arrrgh\/customer_service\/"},"modified":"2004-11-18T01:25:24","modified_gmt":"2004-11-18T08:25:24","slug":"customer_service","status":"publish","type":"post","link":"https:\/\/www.redeaglespirit.com\/arrrgh\/customer_service\/","title":{"rendered":"Customer service"},"content":{"rendered":"

BFI, the company who picks up garbage for my town, needs to have someone encourage them to institute a “The Customer is Always Right” policy!
\nWe live between two subdivisions, and every time there is someone new assigned to our route, they miss our garbage. Of course, it’s MY duty to call them and let them know they failed to pick it up.
\nThis morning I called, and was told (repeatedly, by a machine) that their hours were from 8:00 to 4:00 Monday through Friday. Unfortunately, it told me that at 8:00, 8:01, 8:02, 8:03, 8:04 and on, until I had to quit calling them at 8:10 so that I could get to exercise.
\nWhen we returned home, I called them again and had to play 20 questions. Each of the questions was phrased to show us just how sick they are of STUPID people who call them. What day is your Pickup Day? Tuesday. I just told you that it wasn’t picked up yesterday, and yesterday was TUESDAY! What time did you have the garbage out at the curb? 5:00 a.m., even though you don’t pick up the garbage until later in the day. Did it have the proper stickers on the bins? Yes! Did you use an authorized bin? We use your bins for recycling, and our own bins for garbage. This was the garbage you missed, so no, it was not one of your bins. What’s your address (in a very bored tone)?
\nThis woman lead me right to the edge of violence. Every word from her mouth implied that we had screwed up in getting the garbage out to the street. They NEVER admit that their people could have erred!
\nNow, I’ll probably get in trouble for complaining about their service on my blog, and they’ll give me someone else’s garbage, while leaving ours behind, again!
\nIf your business requires that you have to work with the general populace, you need to get real about how you interact with them. I can tell you, when the contract comes up for renewal, I’ll be encouraging the committee to look into other service providers!
\nIf you read Essay’s blog<\/a>, you’ll understand when I tell you that my Peeves rating was “VOLCANIC!”<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"

BFI, the company who picks up garbage for my town, needs to have someone encourage them to institute a “The Customer is Always Right” policy! We live between two subdivisions, and every time there is someone new assigned to our … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"_links":{"self":[{"href":"https:\/\/www.redeaglespirit.com\/arrrgh\/wp-json\/wp\/v2\/posts\/618"}],"collection":[{"href":"https:\/\/www.redeaglespirit.com\/arrrgh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.redeaglespirit.com\/arrrgh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.redeaglespirit.com\/arrrgh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.redeaglespirit.com\/arrrgh\/wp-json\/wp\/v2\/comments?post=618"}],"version-history":[{"count":0,"href":"https:\/\/www.redeaglespirit.com\/arrrgh\/wp-json\/wp\/v2\/posts\/618\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.redeaglespirit.com\/arrrgh\/wp-json\/wp\/v2\/media?parent=618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.redeaglespirit.com\/arrrgh\/wp-json\/wp\/v2\/categories?post=618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.redeaglespirit.com\/arrrgh\/wp-json\/wp\/v2\/tags?post=618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}