Alas and alack….
\nDell has replaced our hard drive, but I didn’t realize that we didn’t have a copy of our Operating System until 5:00 Wednesday afternoon. If I had been on the ball, I’d have ordered the new O\/S on Monday, and I could have been programing the computer today.<\/p>\n
\nThis morning (Thursday), Dell sold me a copy of Windows 2000, Service pack 2, and arranged for it to be delivered on Friday. (I couldn’t order it last night because Dell’s sales staff is not available 24 hours a day.) We paid less, even with delivery, than we would have paid at CompUSA, which is one of the few good things about this situation. Frankly, I think Dell failed to pack the original O\/S, because we have every other disk from that set, and we have never had to re-program the computer. I bet the tech forgot to pack it up and send it on.
\nI was particularly irritated that the tech who swapped the hard drive did not make ANY effort to see if the hard drive was working, or if our information could be saved. He packed up the drive, WITH ALL OUR INFORMATION ON IT, and walked away. On top of that, I let him get away from me without getting his business card. I wanted to throttle the little twerp! I doubt that our business information is of much use to anyone else, but I hate that it’s out of our control.
\nAs soon as the disk arrives tomorrow, I’ll begin reprograming our computer. I want to get as much done as possible before Dell’s staff leave for the holiday weekend. As I understand it, they will be running with a skeleton crew when I need them the most.
\nT…thank you for the offer of help. I’ll keep you in mind. My stepson has volunteered to help should I need him. Fred is keeping rather quiet about the fact that he is going to go sailing and leave me to cope with this on my own. After all….this is associated with paperwork, so it’s not his job.
\nI’ll be really happy when we get to the other side, and I can tell you that all is well and that Trixie is running again.<\/p>\n","protected":false},"excerpt":{"rendered":"
Alas and alack…. Dell has replaced our hard drive, but I didn’t realize that we didn’t have a copy of our Operating System until 5:00 Wednesday afternoon. If I had been on the ball, I’d have ordered the new O\/S … Continue reading